Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "xo36," "we," "us," or "our" refers to the xo36 online gaming platform, its operators, and affiliated entities providing gaming services at https://xo36.cam.
• "User," "you," or "your" refers to any individual who accesses, registers for, or uses the xo36 platform and services.
• "Account" refers to the personal user account created on the xo36 platform for the purpose of accessing gaming services, making deposits, placing bets, and withdrawing funds.
• "Services" refers to all gaming offerings provided by xo36, including but not limited to slot games, live casino tables, sports betting markets, togel (Indonesian lottery), and other gambling entertainment products.
• "Funds" refers to money deposited into your xo36 account, winnings from gaming activities, and bonus credits where applicable.
• "Bonus" refers to promotional credits, free spins, cashback, or other incentives offered by xo36 to users, subject to specific terms and wagering requirements.
• "Wagering Requirements" refers to the number of times a bonus amount must be bet before it can be withdrawn as cash.

2. Agreement to Terms

By accessing the xo36 website, registering for an account, depositing funds, or using any of our gaming services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety. These terms constitute a binding legal agreement between you and xo36.

If you do not agree with any part of these Terms & Conditions, you must not use our services. Continued use of the xo36 platform after any modifications to these terms constitutes your acceptance of the updated terms.

xo36 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Material changes will be communicated through email notification or prominent notice on the website. Your continued use of xo36 services following any changes indicates your acceptance of the new terms.

3. Eligibility Requirements

To use xo36 services, you must meet all of the following eligibility criteria:

• Age Requirement: You must be at least 21 years of age or older. xo36 strictly enforces age verification and will request government-issued identification (such as Indonesian KTP, passport, or driver's license) to verify your age. Accounts found to belong to individuals under 21 years of age will be immediately closed, and all funds forfeited.
• Legal Capacity: You must have the legal capacity to enter into binding contracts under applicable law. You must not be under any legal disability or restriction that would prevent you from entering into this agreement.
• Residency: Our services are primarily designed for residents of Indonesia. By using xo36, you confirm that you are accessing our services from a location where online gaming is not prohibited by local laws and regulations.
• Compliance with Laws: You are solely responsible for determining whether your use of xo36 services is lawful in your jurisdiction. You must comply with all applicable local, national, and international laws and regulations regarding online gambling.
• Single Account: Each user is permitted to maintain only one account with xo36. Multiple accounts registered by the same person will be closed, and any associated winnings may be forfeited. This includes accounts registered under different names but belonging to the same individual.
• Personal Use: Your account is for personal entertainment use only. Commercial use, professional gambling, or use on behalf of third parties is strictly prohibited.

4. Account Registration

To access xo36 gaming services, you must create a personal account by providing accurate, complete, and current information. The registration process requires the following:

4.1 Required Information

During registration, you must provide truthful and accurate information including your full legal name as it appears on your government-issued identification, date of birth, email address, mobile phone number, residential address in Indonesia, and preferred currency (Indonesian Rupiah). All information must be accurate and up-to-date.

4.2 Account Verification (KYC)

xo36 operates under Know Your Customer (KYC) regulations and may request identity verification documents at any time, including before processing withdrawals. Acceptable verification documents include Indonesian KTP (Kartu Tanda Penduduk), passport, driver's license, proof of address (utility bill or bank statement not older than three months), and bank account verification for withdrawal purposes. Failure to provide requested documents within a reasonable timeframe may result in account suspension or closure.

4.3 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. You must not share your login information with any third party. You agree to notify xo36 immediately of any unauthorized access to your account or any security breach. xo36 is not liable for any loss or damage arising from your failure to protect your account information.

4.4 Account Accuracy

You must ensure that all information in your account remains accurate and current. You are required to update your account information promptly if any details change. xo36 reserves the right to suspend or close accounts with inaccurate, incomplete, or fraudulent information.

5. Deposits and Withdrawals

5.1 Deposits

xo36 accepts deposits through multiple Indonesian payment methods including bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, and other supported banks, as well as e-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja. The minimum deposit amount is Rp 50,000. There is no maximum deposit limit, though first-time deposits or unusually large deposits may require additional verification for security purposes.

Deposits are typically credited to your account within seconds. In rare cases, processing may take up to 15 minutes depending on your payment provider. You are responsible for ensuring that funds deposited into your xo36 account originate from a legal source and belong to you personally. Third-party deposits are not permitted.

5.2 Withdrawals

You may request withdrawals of your account balance at any time, subject to the following conditions. The minimum withdrawal amount is Rp 100,000. Withdrawals must be made to a bank account or e-wallet registered in your name. Third-party withdrawals are strictly prohibited for security and anti-money laundering compliance.

Withdrawal processing times are typically 2-5 minutes during Indonesian banking hours (Monday to Friday, 8:00 AM to 4:00 PM WIB). Requests submitted outside banking hours will be processed on the next business day. First-time withdrawals and large withdrawal requests may require additional verification and may take up to 24 hours to process.

Before processing a withdrawal, you must meet all applicable wagering requirements for any bonuses you have claimed. Bonus funds and associated winnings cannot be withdrawn until wagering requirements are fully completed. xo36 reserves the right to request additional verification documents before processing withdrawals to prevent fraud and money laundering.

5.3 Fees and Currency

xo36 does not charge fees for deposits or withdrawals. However, your bank or payment provider may charge their own processing fees, which are beyond our control. All transactions on xo36 are conducted in Indonesian Rupiah (IDR). Currency conversion fees may apply if you deposit from a foreign currency account.

6. Bonuses and Promotions

xo36 offers various bonuses and promotions to enhance your gaming experience, including welcome bonuses, deposit match bonuses, reload bonuses, cashback programs, and loyalty rewards. All bonuses are subject to specific terms and conditions, which are clearly stated in the promotion details.

6.1 Wagering Requirements

Most bonuses carry wagering requirements, which specify the number of times you must bet the bonus amount before you can withdraw associated winnings. For example, a Rp 100,000 bonus with a 30x wagering requirement means you must place Rp 3,000,000 in total bets before withdrawal. Wagering requirements vary by bonus type and are clearly stated in each promotion's terms.

Different games contribute differently toward wagering requirements. Slot games typically contribute 100%, while table games such as blackjack, roulette, and baccarat may contribute only 10-20%. Specific game contribution percentages are listed in the bonus terms.

6.2 Bonus Restrictions

Bonuses cannot be combined unless explicitly stated in the promotion. Only one active bonus is permitted per account at any given time. Bonuses are valid for a specified period, typically 7-30 days depending on the promotion. Unused or unmet bonus wagering requirements expire at the end of the validity period.

xo36 reserves the right to cancel bonuses and void associated winnings in cases of bonus abuse, including but not limited to creating multiple accounts to claim bonuses, irregular betting patterns designed to manipulate wagering requirements, or any other activity deemed to be fraudulent or in violation of fair play principles.

6.3 Maximum Bet Limits

While wagering bonus funds, maximum bet limits apply. Typically, the maximum bet per spin or round is Rp 25,000 or 10% of the bonus amount, whichever is lower. Exceeding the maximum bet limit may result in bonus forfeiture and voiding of associated winnings.

7. Gameplay Rules

All games on the xo36 platform are governed by specific rules, which are accessible within each game or on our website. You are responsible for understanding the rules of any game before placing bets. xo36 games use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes.

7.1 Betting Decisions

Once a bet is placed and accepted by the system, it cannot be changed or cancelled. You are solely responsible for verifying the accuracy of your bets before confirming them. In the event of a technical error or malfunction that affects game outcomes, xo36 reserves the right to void affected bets and refund stake amounts.

7.2 Disconnections

If your connection to the xo36 platform is interrupted during gameplay, any active bets will remain valid and be settled according to the game's outcome. You can view the results of interrupted sessions in your account history once you reconnect. In the case of live casino games, the dealer will continue to complete the round according to standard game rules.

7.3 Malfunctions

In the rare event of a game malfunction, software error, or incorrect odds display, xo36 reserves the right to void affected bets and refund stakes. All bets placed on obviously incorrect odds (such as odds resulting from technical errors) will be voided. xo36's decision regarding game malfunctions is final and binding.

8. Prohibited Activities

The following activities are strictly prohibited on the xo36 platform and may result in account suspension, closure, and forfeiture of funds:

• Fraudulent Activity: Using stolen credit cards, fraudulent payment methods, falsified documents, or engaging in any form of identity theft or financial fraud.
• Multiple Accounts: Creating multiple accounts to abuse bonuses, evade restrictions, or manipulate the platform in any way.
• Collusion: Colluding with other players to gain an unfair advantage, particularly in live casino games or poker.
• Bot Usage: Using automated software, bots, scripts, or any third-party tools to place bets or manipulate gameplay.
• Money Laundering: Using xo36 services for money laundering or any other illegal financial activities. We comply with anti-money laundering regulations and will report suspicious activity to relevant authorities.
• Underage Gambling: Allowing minors to access or use your account, or attempting to register an account if you are under 21 years of age.
• Abuse of Errors: Exploiting system errors, software bugs, or payment processing mistakes for personal gain. You must report any errors immediately to xo36 customer support.
• Offensive Behavior: Using abusive, offensive, or threatening language toward xo36 staff or other users, particularly in live chat or customer support interactions.

9. Limitation of Liability

To the fullest extent permitted by applicable law, xo36, its operators, affiliates, partners, and service providers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to your use of our services, including but not limited to loss of winnings, loss of data, service interruptions, or errors in game outcomes.

xo36 provides its services on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or completely secure, although we employ industry-standard security measures to protect user data and funds.

You acknowledge that online gambling carries inherent financial risks. You are solely responsible for your gambling decisions and any resulting financial outcomes. xo36 does not guarantee winnings and cannot be held responsible for gambling losses.

In no event shall xo36's total liability to you for all claims arising from or related to these Terms & Conditions or your use of our services exceed the amount you deposited into your account during the three months immediately preceding the event giving rise to liability.

10. Account Termination

10.1 Termination by User

You may close your xo36 account at any time by contacting our customer support team via live chat or email. Before closing your account, you must withdraw all remaining funds, subject to meeting any applicable wagering requirements. Once your account is closed, any unused bonus funds will be forfeited.

10.2 Termination by xo36

xo36 reserves the right to suspend or permanently close your account at any time, with or without prior notice, for any of the following reasons: violation of these Terms & Conditions, engagement in prohibited activities or fraudulent behavior, failure to provide required verification documents, suspected money laundering or other illegal activities, prolonged account inactivity (typically 12 months or more with no deposits or gameplay), or if we reasonably believe that continued account operation poses a risk to xo36, other users, or third parties.

10.3 Consequences of Termination

Upon account closure, you will no longer have access to your account, gameplay history, or any services provided by xo36. If your account is closed due to violation of these terms, xo36 reserves the right to forfeit any remaining account balance, including deposits, winnings, and bonuses. If your account is closed in good standing, you may withdraw your remaining balance according to our standard withdrawal procedures.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with international gaming regulations and the laws applicable to the jurisdiction where xo36 holds its gaming license. Any disputes arising from or related to these terms or your use of xo36 services shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

These Terms & Conditions constitute the entire agreement between you and xo36 regarding your use of our services and supersede all prior agreements, representations, and understandings, whether written or oral.

12. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact xo36 customer support through the following channels:

• 24/7 Live Chat: Available directly on the xo36 website for instant assistance from our Indonesian-speaking support team.
• Email: [email protected] — We respond to all email inquiries within 4 hours during business hours (9 AM - 11 PM WIB).
• WhatsApp: Available daily from 8 AM to midnight WIB for quick questions and account assistance.

Our customer support team is trained to assist with all aspects of your xo36 experience, including account registration, deposits and withdrawals, bonus inquiries, technical issues, and general questions about our services.